It fits
Measure length, width and height, leaving room for doors, drawers and chairs to move.
HERE TO HELP
Buying help.
From dimensions and checkout to delivery and after-sales, find the steps you need.
01 / FIND YOUR FIT
It has to fit in your room,
and through your door.
Check the space for the furniture, the space to use it and the route to carry it in. Packed dimensions may be larger than product dimensions, so judge access by the packaging information.
It gets in
Check door, hallway corner, stair and elevator sizes, and confirm packed dimensions.
It matches
Match mattresses by actual size rather than by the Queen / King name alone.
Conversion: 1 inch = 2.54 cm. Converting sizes does not determine whether furniture can be delivered inside.
View the full furniture size guide →02 / DELIVERY, MADE CLEAR
First dispatch, then delivery to your home.
Dispatch: Ships within seven business days; after dispatch, transit from China to the US takes about 25–40 days. Dispatch preparation and transit are two stages; transit time is counted from dispatch.
Dispatch time
Ships within seven business days
Business days exclude weekends and applicable public holidays.
China to US transit
About 25–40 days
Counted from dispatch; sailing schedules, customs clearance and local delivery affect actual timing.
The years together will be longer than the wait.
Before it reaches your home, it goes through these steps.
- 01Order confirmation
Confirm configuration, costs and estimated timing
- 02Preparation & dispatch
Ships within seven business days
- 03International shipping & customs
About 25–40 days from China to the US
- 04Local delivery
Confirm address and delivery appointment
This describes the process, not your order's live status. Sailing schedules, customs and local appointments affect actual timing; if you have a move-in deadline, tell your advisor before paying.
Can several pieces be delivered together?
When buying several pieces, first confirm whether they ship together or in batches. Delivery times, service scope and extra costs differ by option and must be confirmed separately; split shipments are not free by default.
How do I check progress and book delivery?
Give your advisor your order number to confirm the current stage and next steps. Before local delivery, check your phone number, address, building booking and access conditions; if timing changes, contact your advisor for the updated estimate.
Where is it delivered and how is it charged?
Do product prices include shipping?
Please confirm before paying whether basic delivery is included in the product price, as well as the applicable areas and service scope. A written quote should list what is included and what is extra, to avoid double charges, before you confirm the total.
Where does basic delivery go?
Usually to the door of a single-family house, or the lobby / first safe dry area of an apartment building. Inside delivery, stairs, assembly, placement and packaging removal are not included; the scope is as confirmed before payment.
How are costs confirmed for Canadian orders?
Please provide the exact product configuration and your Canadian postal code to confirm the product quote, shipping and applicable taxes. Currency and amounts are as shown in the store and at checkout.
03 / CHECKOUT, YOUR WAY
Chosen your furniture? The next step is simple.
Check products, configurations and quantities in your shopping list, add any notes, then go to checkout to confirm your address, delivery method and final amount.
For special delivery needs, contact an advisor; services are paid separately once quoted.
05 / SUPPORT AFTER DELIVERY
After your furniture arrives, we're still here.
What if something is damaged, missing or wrong?
Contact customer service as soon as possible with your order number, a description and photos, and keep the packaging, labels and delivery receipt if possible. Verified quality issues, shipping damage, wrong items or missing parts will be handled according to the order and applicable rules.
Can I return an item for personal reasons?
Please check the store's current shipping and returns information for the conditions, time limits and costs that apply to your items. Contact an advisor to confirm a plan before sending anything back.
Can I still report an issue without an unboxing video?
Photos, videos and packaging records help us handle issues. Not having an unboxing video, or having signed for delivery, does not by itself mean giving up after-sales rights for shipping damage or quality issues.
Product quality or function issues
Stop assembling and using it, prepare your order number, configuration, photos and description, and contact your order advisor.
Visible shipping damage
Note it and take photos on delivery if possible, keep the packaging, labels and delivery receipt, then report the issue.
Missing or wrong items
Count the boxes, labels and accessories, stop assembly, and wait while the order and packing information is checked.
Delivery delays or appointment issues
Keep your phone, address and appointment details accurate, and contact your advisor to confirm the current stage and any rescheduling.
WHEN SOMETHING ARRIVES DAMAGED
Record first, then resolve.
- On delivery, check the number of boxes, product labels and outer packaging; if there is obvious damage, note it on the delivery receipt if possible.
- Photograph all four sides of the packaging, the shipping label, the whole product and the problem details, and keep the packaging, labels and accessories if possible.
- Provide your order number, delivery time, product configuration, a description of the issue, photos or video, and your preferred resolution.
- Wait for a written solution and provide more information if needed; handling depends on the order terms, carrier records, actual evidence and applicable rights.
Specific return and exchange arrangements follow the store's current policy and your order confirmation.
View the full returns policy06 / LET’S FIND YOUR PIECE
Tell us what you have in mind.
Have a style you like, room measurements or a delivery question? Put together your shopping list, or contact an advisor directly.
Questions? Let's talk anytime.
Contact an advisor on WeCom (WeChat Work), or email the store.