Other regions will have tiered cost increases; please confirm before payment.
YeswoodHome Service Guide
Shipping & Returns
One page covering everything from cross-border spot shipping from China to scheduled delivery, returns, cancellations, and refunds.
- China spot cross-border shipping
- Shipping from China to the United States takes approximately 25–40 days.
- Dedicated after-sales follow-up.
Update cross-border front-end based on order status.
For returns due to personal reasons, the customer shall bear the actual costs incurred.
Must be clearly stated before payment; quality and shipping issues to be handled separately.
Purchase and Delivery
First confirm the product, then confirm the shipping method.
Orders for listed products can be placed after selecting specifications; for unlisted products, please first confirm the feasibility of supply, packaging, shipping, and after-sales service. Product costs and shipping fees are itemized separately; please confirm the total amount before payment.
Products listed and priced on the official website
Please select a specification to add the item to your cart. Product prices and shipping fees are listed separately, unless the product page or a written quote provided before payment explicitly states that delivery is included. For orders that can be calculated online, the fees shown prior to payment are final; if shipping fees are not displayed, if the address is a special location, or if you require an upgraded service, please contact customer service for a quote before making payment.
Products not listed on the official website
Please first submit the product link or item number, specifications, quantity, destination country, and postal code. We will confirm the feasibility of supply, packaging, shipping, and after-sales service, and will provide the product cost, shipping fee, additional service charges, and estimated delivery time before payment. Please do not purchase the shipping fee supplement link directly without prior confirmation.
All items are shipped cross-border from existing stock in China; there is no local inventory in North America. Orders are dispatched within seven business days (business days exclude weekends and statutory holidays). After dispatch, shipping from China to the United States takes approximately 25–40 days. Actual delivery time may be affected by the product, destination zip code, shipping schedules, customs clearance, and local delivery appointments. Please provide the product, specifications, quantity, and zip code to customer service before placing an order to receive a more accurate estimated dispatch and delivery time. Estimated ranges are not guarantees of delivery on a specific date. In the event of delays, we will communicate promptly and handle requests for extensions or refunds in accordance with legal requirements.
Select the delivery level that suits you.
Product prices do not include shipping costs by default. The base shipping fee for low-cost regions in the U.S. is approximately US$249, with rates increasing by tier for other regions based on delivery costs. This is not a flat rate across the U.S., nor is it a fixed final shipping cost for all products, quantities, or addresses. Applicable fees must be confirmed via the checkout page or a written quote prior to payment. For shipments to Canada, special addresses, or premium services such as indoor delivery, stair climbing, or installation, please consult customer service first.
Door-to-door
Standard delivery is to the front door of a detached house, or to the lobby/first secure and dry area of an apartment building, subject to the service scope confirmed before payment; it does not include bringing items inside, climbing stairs, installation, positioning, or debris removal. Standard delivery fees are listed separately.
Doorstep delivery
If available locally and confirmed in advance, delivery to the designated room is provided; please confirm whether stairs, elevators, or extra-long distance transport are involved, as well as any associated fees, prior to payment.
White-glove delivery
Where locally available and confirmed in advance, delivery to the designated room is provided, including unboxing, basic installation, positioning, and packaging removal as covered by the order; this is not included in the standard shipping fee by default.
Must-read for Large Furniture
Please measure before placing your order.
Please ensure that the product and its packaging can pass through doors, hallways, staircases, and elevators.
- Clear width and clear height of entrance doors and interior doors
- Corridor width and turning space
- Stair width, landing, and headroom at the top
- Elevator door, car dimensions, and load capacity
- Product placement and installation clearance
Product dimensions are not equal to packaging dimensions. For bulky items, please refer to the packaging dimensions provided on the product page or by customer service. Should a delivery be refused, returned, or require a second attempt due to move-in conditions not previously disclosed by the customer, actual costs may be incurred; we will explain the reasons and the basis for such charges in advance.
Order Tracking
8 nodes from confirmation to delivery
For cross-border orders, the local destination tracking number will not be displayed starting from the date of payment; progress will be updated according to the following milestones.
- 1 Order confirmed
- 2 Stocking up in China now.
- 3 Packaging and shipment preparation
- 4 In international transit
- 5 Arriving at port and customs clearance in progress
- 6 Handed over to the local carrierLocal tracking is usually activated after this node.
- 7 Delivery pending
- 8 Delivered
When will local tracking become available?
Usually generated or activated after the goods have cleared customs and been handed over to the local carrier at the destination. Inspection, port congestion, weather, or changes in local capacity may affect the timeline; we will update the current status and the next estimated milestone.
Delivery scheduling, rescheduling, and unattended delivery
Large items usually require an appointment. The carrier will contact you via phone, SMS, or email. Please ensure the phone number and address in your order are accurate, and confirm requirements for property appointments, loading docks, elevators, or a Certificate of Insurance (if applicable) in advance.
If you need to reschedule, please contact customer service as soon as possible. Any actual costs incurred for storage, returns, or redelivery due to incorrect customer addresses, failure to receive the shipment as scheduled, or undisclosed delivery conditions will be charged after the reasons and supporting evidence are explained. Upgraded services must be confirmed before payment, and the same delivery items already confirmed as included will not be charged again.
Delivery site
Before signing, complete 5 checks first.
POD is the proof of delivery used by carriers to record delivery outcomes and receipt exceptions. On-site remarks and photos facilitate subsequent investigation and handling.
In the event of obvious shipping damage or missing items, please record this on the POD whenever possible and contact us immediately. Having signed for the delivery, lacking an unboxing video, or failing to report issues within two days does not automatically mean you waive your rights to after-sales service for shipping damage or quality issues.
- Check the number of boxes, items, and logistics labels.
- Check whether the outer packaging is damaged, damp, crushed, or cracked.
- When an anomaly is discovered, please provide remarks on the POD whenever possible.
- Please provide photos of the outer packaging, shipping label, the item in full, and the details of the issue.
- Please keep the packaging and accessories as much as possible until the issue is resolved.
Return Policy
Different rules apply to different orders.
The application period for returns due to personal reasons is calculated from the date of actual receipt, and cross-border return delivery is not required to be completed within this period. Issues involving quality, incorrect shipments, missing parts, or transport damage will be handled separately. The updated policy shall not retroactively reduce the benefits already obtained for existing orders, and where applicable laws provide otherwise, such provisions shall prevail.
Standard commodity
You may request a return for personal reasons within 30 natural days of actual receipt; items must be unused, unaltered, free from man-made damage, complete with all accessories, and packed for safe return shipment. Reasonable inspection and unboxing will not, by itself, result in the loss of return eligibility.
Oversized items clearly marked before payment
Returns due to personal reasons can be requested within 14 calendar days of actual receipt; for terms not explicitly stated prior to payment, the period shall not be shortened during after-sales service. Related actual shipping costs are to be borne by the customer; please confirm the plan and costs before returning the items.
Exclusive items not listed on the official website
Items that are not yet listed or are shipped cross-border are not automatically ineligible for return. For customized or specially procured items where returns for personal reasons are restricted, this must be disclosed in writing and confirmed by the customer prior to payment; quality and shipping issues shall be handled separately.
Customized, clearance, display, and group-buy items
The terms and conditions applicable to returns for personal reasons must be clearly stated and confirmed by the customer prior to payment; undisclosed restrictions shall not be added during after-sales service. Quality issues, mis-shipments, or shipping damages shall continue to be handled according to the after-sales process and applicable laws.
Delivery issue
What should I do if the item is damaged, missing parts, or incorrect?
Please provide your order number, a description of the issue, and photos that illustrate the situation. While videos, packaging, and delivery records are helpful for our investigation, they are not mandatory requirements for售后 claims.
- Order number and delivery time
- Please provide photos of the outer packaging and shipping labels if possible.
- Product panorama and issue details
- List of received cases, missing items, or incorrect items
- Exception remarks on POD (if applicable)
Please contact us as soon as possible after discovery. Please retain the relevant items, packaging, and labels as much as possible, and confirm the resolution plan before returning or commissioning repairs. Upon verification that the issue is due to quality defects, shipping damage, incorrect shipment, or missing parts, we will cover the reasonable costs required for handling. Depending on the issue and your rights under the law, we will arrange for replacement parts, repairs, exchanges, mutually agreed-upon compensation, or returns and refunds; there is no pre-set maximum limit for compensation.
Order Change
Cancel or modify order
Please contact customer service as soon as possible. Processing methods vary depending on whether the item is a standard in-stock product, custom-made, or a special procurement, as well as whether it has already been handed over to the carrier.
Standard in-stock orders that have not yet shipped: You may request a cancellation or modification; please contact customer service as soon as possible to confirm processing.
Incurred special service fees: Detailed processing is provided only for fees that were disclosed in advance, actually incurred, non-recoverable, and legally deductible; a fixed percentage fee based on the total merchandise value is not arbitrarily charged.
Handed over to the carrier: Please first confirm whether the shipment can be intercepted, then negotiate for cancellation or return. Any actual shipping costs incurred due to personal reasons, for which you are legally responsible, will be clarified before processing.
Custom or special orders: Cancellation restrictions must be clearly communicated and confirmed by the customer prior to payment; cross-border shipments of domestic spot goods are not automatically considered custom orders.
Legally deductible fees must be disclosed in advance, actually incurred, irrecoverable, and itemized prior to processing; no arbitrary penalty percentages or duplicate charges will be applied. Fixed penalties or uniform restocking fees that have not been disclosed in advance will not be imposed. If a refund is required by law due to our failure to fulfill the contract, costs will not be passed on to the customer as they would be for personal returns.
Payment processing
Refund processing time
Once the returned product has been inspected and accepted, or both parties have confirmed that a refund can be issued without a return, we will typically initiate the refund of the eligible amount via the original payment method within 3–5 business days. If a faster refund is required by law, we will comply with legal requirements. Processing times for funds to reach your account may vary depending on your bank or payment institution.
For returns due to personal reasons, the customer shall bear the costs of original shipping, return shipping, and any previously disclosed upgrade services that have been completed and cannot be canceled. Before returning, the recipient address, shipping arrangements, and a detailed cost breakdown will be clarified; as cross-border return shipping may be involved, the standard outbound shipping fee of approximately US$249 is not the cap for return shipping costs. The same fee already paid will not be deducted repeatedly.
Still not sure?
Please send your questions to us before placing an order.
Please provide the product link or item number, specifications, quantity, destination country, postal code, and on-site conditions. We will assist you in confirming a more accurate estimated delivery time, applicable shipping costs, and the scope of delivery and after-sales service. If you have a moving or move-in deadline, please specify it before making payment.