Warranty Policy | YeswoodHome

We provide support in accordance with the product information and warranty terms confirmed on the product page, written quotation, or order. Warranty coverage may vary depending on materials, construction, components, and product series.

Applicable Solid Wood Series

8-Year Warranty

Applies to solid wood structural components explicitly marked as covered for purchased items.

5-Year Warranty

Applies to hardware components explicitly marked as covered for purchased items.

The applicability of the above warranty periods is subject to the product page and the confirmed order or quotation. Upholstery, mattresses, electrical components, stone or ceramic surfaces, glass, accessories, and other materials may be subject to different warranty coverage.

Warranty Coverage

Within the applicable warranty period, YeswoodHome will review verified defects that occur under normal residential use, including eligible structural cracking, abnormal deformation, or hardware failure. Depending on the nature of the issue, resolution may include technical guidance, replacement parts, repair, replacement, exchange, return, or other solutions mutually agreed upon.

Materials and Natural Characteristics

For items labeled as solid wood, the material specifications on the product page and in the confirmed order shall prevail. Natural wood grain, knots, color variations, mineral streaks, and reasonable seasonal expansion and contraction are natural characteristics of solid wood and do not inherently constitute quality defects. Materials such as metal, upholstery, glass, stone or ceramic surfaces, mattresses, and accessories are assessed according to their respective product specifications. Issues that significantly deviate from the description provided prior to payment or that affect normal use will not be excluded from resolution solely on the grounds of "natural characteristics."

Exclusions from Warranty

  • Damage caused by misuse, impact, improper installation, unauthorized modifications, relocation, or unapproved commercial use.
  • Damage caused by excessive humidity, water accumulation, extreme dryness, direct heat sources, prolonged sun exposure, inappropriate cleaning agents, or failure to follow care instructions.
  • Normal wear and tear, reasonable changes in appearance over time, variations in fabric or leather, and natural wood characteristics within a reasonable range.
  • Issues caused by third-party delivery, installation, repair, or modification not arranged or authorized by YeswoodHome.
  • Claims submitted without sufficient order information or after the applicable warranty period has expired.

Shipping Damage and Missing Parts

Shipping damage and missing parts are handled through our shipping after-sales process and are not conditional upon whether the solid wood structure or hardware warranty applies. Please contact sales@yeswoodhome.com as soon as possible upon discovery, providing your order number, a description of the issue, and photos or available videos. Retain the product, packaging, labels, and proof of delivery whenever possible. Having signed for the delivery, lacking an unboxing video, or failing to report the issue within two days does not automatically mean a waiver of after-sales rights regarding shipping damage or quality issues. We will cover the reasonable costs associated with resolving verified shipping damage, incorrect shipments, or missing parts.

How to Request Warranty Service

  1. Send an email to sales@yeswoodhome.com.
  2. Please provide your order number, product name or SKU, a description of the issue, and clear photos or available videos.
  3. Prior to receiving instructions, please retain relevant parts, packaging, or labels as much as possible, and do not authorize external repairs on your own.
  4. We will review your request based on the product, order terms, and verified actual circumstances, and inform you of the next steps.

The rights granted to consumers under applicable law are not limited by this statement. Updates to the warranty statement do not retroactively reduce the benefits already obtained at the time of purchase for existing orders.

Last updated: September 5, 2026.