YeswoodHome Service Commitment

We specialize in providing North American customers with selection, quoting, cross-border shipping coordination, and after-sales support for Yeswood furniture. Specific product materials, configurations, pricing, delivery methods, and warranty coverage are subject to the product page and the order documents confirmed prior to payment.

• Accurate Information: Product materials, dimensions, models, colors, and configurations are subject to the product page, quotation, and final order confirmation.
• Cross-border Shipping from China: All items are shipped cross-border from existing stock in China; there is no local inventory in North America. Standard delivery is estimated at 20–30 business days; actual time may be affected by the specific item, destination zip code, shipping schedules, customs clearance, and local appointment scheduling. You may provide the product link, specifications, quantity, and zip code to customer service before ordering to obtain a more accurate estimated delivery time.
• Shipping Costs Explained Before Payment: Product prices do not include shipping by default. Base shipping for low-cost shipping regions in the US starts at approximately US$249, with rates increasing by tier based on delivery costs for other regions. This amount is not a flat rate across the US, nor is it a fixed final shipping cost for all products or quantities. Applicable fees must be confirmed before payment via the checkout page or a written quotation. For special addresses, Canada, or premium services such as white-glove, upstairs delivery, or installation, please consult customer service first. A written quotation that explicitly includes delivery will not be charged again for the same item.
• Proper Handling of Quality Issues: If a product is confirmed to have quality defects, we will provide reasonable solutions such as replacement parts, repairs, exchanges, mutually agreed compensation, or returns and refunds based on the actual situation and the customer's legal rights, and we will cover the reasonable costs required for handling. When a return is truly necessary, the confirmed reasonable return logistics costs will be covered by us.
• Continuous Follow-up on Shipping Issues: In the event of damage, missing parts, mis-shipment, or loss during transit, please provide your order number, a description of the issue, and photos or available videos as soon as possible, and we will follow up on the resolution. Please retain packaging, labels, and proof of delivery whenever possible. Having signed for the delivery, not having an unboxing video, or failing to report issues within two days does not automatically mean a waiver of after-sales rights regarding shipping damage or quality defects.
• Return Application Period from Date of Receipt: Standard items may be returned for personal reasons within 30 calendar days of actual receipt; items explicitly marked as oversized before payment have a 14-calendar-day window. If not explicitly marked in advance, the period will not be shortened temporarily during after-sales. Products should be unused, unmodified, free from man-made damage, include all accessories, and be in packaging suitable for safe return shipment. Reasonable inspection and unboxing will not in itself lead to a loss of after-sales rights. For returns due to personal reasons, the customer is responsible for the original shipping, return shipping, and any previously disclosed and actually completed premium services that cannot be cancelled; fees will not be charged twice. Please confirm the return address, fee details, and shipping arrangements before returning. Quality issues and shipping damage are handled separately.
• Advance Notice of Restrictions on Special Items: If items such as custom-made or specially procured products are not eligible for personal-reason returns, this must be explicitly noted and confirmed by the customer before payment. The mere fact that an item is shipped cross-border from China does not automatically classify it as a custom-made item or make it ineligible for returns.
• Solid Wood Series Warranty: 8 years for the solid wood structure, 5 years for hardware accessories; specific warranty scope for different products, materials, and components is subject to the product page, order, or warranty policy.

Optional Value-Added Services

Service Item	Description
International & Oversized Shipping	Applicable shipping costs are confirmed based on destination, volumetric weight, carrier method, and service level, and are listed clearly before payment.
Reinforced Packaging	Confirmed based on product structure and shipping requirements.
White-Glove & Upstairs Delivery	Quoted based on floor, elevator, passage dimensions, and local service availability; not included in base delivery by default.
Installation Service	Confirmed based on category, dimensions, installation complexity, and destination.
Other Custom Services	Please contact customer service before placing an order or confirming a quote.

Contact After-Sales

Please send your order number, issue description, and relevant photos or available videos to sales@yeswoodhome.com, or contact our WhatsApp: +86 132 2100 1269. Customer service will provide the next steps based on your order details.

The rights afforded to consumers by applicable law are not restricted; policy updates will not retroactively reduce the benefits already acquired at the time of purchase for existing orders.

View Shipping & Return Rules · View Warranty Policy

Last updated: September 5, 2026.